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Subject: My TL-120 needs to be repaired
Date: 2010-06-24 10:28:01
From: solitonbeat
Is it possible to have a TL-120 repaired in America or do I have to send it back to China ? Anyone had to deal with having a TL-120 repaired in the past ?

The shutter speeds on my 2006 model are erratic at best and the left side won't sync with the right side half the time. This problem came progressively until the camera being now totally unusable.


Patrick
Subject: Re: My TL-120 needs to be repaired
Date: 2010-06-24 10:34:33
From: Bob Aldridge

Just a silly quick question: Have you changed the battery?

 

Bob Aldridge

 

From: MF3D-group@yahoogroups.com [mailto:MF3D-group@yahoogroups.com] On Behalf Of solitonbeat
Sent: 24 June 2010 17:28
To: MF3D-group@yahoogroups.com
Subject: [MF3D-group] My TL-120 needs to be repaired

 

 

Is it possible to have a TL-120 repaired in America or do I have to send it back to China ? Anyone had to deal with having a TL-120 repaired in the past ?

The shutter speeds on my 2006 model are erratic at best and the left side won't sync with the right side half the time. This problem came progressively until the camera being now totally unusable.

Patrick

Subject: Re: My TL-120 needs to be repaired
Date: 2010-06-24 10:46:59
From: Patrick Dube
Yes I have. I also have a second TL-120 (in good working condition) which helped to do some A-B testing.

I wish it was the battery...

Patrick


To: MF3D-group@yahoogroups.com
From: Bob@Stereoscopy.net
Date: Thu, 24 Jun 2010 17:34:22 +0100
Subject: RE: [MF3D-group] My TL-120 needs to be repaired

 

Just a silly quick question: Have you changed the battery?

 

Bob Aldridge

 

From: MF3D-group@yahoogro ups.com [mailto:MF3D- group@yahoogroup s.com] On Behalf Of solitonbeat
Sent: 24 June 2010 17:28
To: MF3D-group@yahoogro ups.com
Subject: [MF3D-group] My TL-120 needs to be repaired

 

 

Is it possible to have a TL-120 repaired in America or do I have to send it back to China ? Anyone had to deal with having a TL-120 repaired in the past ?

The shutter speeds on my 2006 model are erratic at best and the left side won't sync with the right side half the time. This problem came progressively until the camera being now totally unusable.

Patrick



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Subject: Re: My TL-120 needs to be repaired
Date: 2010-06-24 11:38:14
From: George Themelis
Is the camera still under warranty?  If it is, it makes sense to return it to China to fix.  If not, I guess any repair facility might attempt to fix it but sending it back to China would be the best.
 
George
 
 

Sent: Thursday, June 24, 2010 12:27 PM
Subject: [MF3D-group] My TL-120 needs to be repaired

 

Is it possible to have a TL-120 repaired in America or do I have to send it back to China ? Anyone had to deal with having a TL-120 repaired in the past ?

The shutter speeds on my 2006 model are erratic at best and the left side won't sync with the right side half the time. This problem came progressively until the camera being now totally unusable.

Patrick

Subject: Re: My TL-120 needs to be repaired
Date: 2010-06-24 12:06:59
From: bob@chairboy.com
I had some issues with my TL-120 and eventually sent it to China for repair.
There was no charge other than the cost of shipping both ways, which I believe
was $80 to and $60 back. It was an unbelievably positive experience for me. I
haven't experienced this type of customer care since Apple at its best. My
camera was gone for 8 days (I sent it out on a Monday and had it back the
following week Tuesday). The $140 was cheaper than what my camera tech would
have charged me, and I doubt he would have had it back to me as quickly.

I don't have the contact info on hand, but I could send it later tonight. Or
you could contact the seller, who should be able to put you in touch.


best regards,
Bob Venezia
Seattle, Washington

Quoting solitonbeat <solitonwave@hotmail.com>:

> Is it possible to have a TL-120 repaired in America or do I have to send
> it back to China ? Anyone had to deal with having a TL-120 repaired in
> the past ?
>
> The shutter speeds on my 2006 model are erratic at best and the left
> side won't sync with the right side half the time. This problem came
> progressively until the camera being now totally unusable.
>
>
> Patrick
>
>
Subject: Re: My TL-120 needs to be repaired
Date: 2010-06-24 12:51:41
From: Patrick Dube
Thanks Bob, that's very encouraging.

Patrick


To: MF3D-group@yahoogroups.com
From: bob@chairboy.com
Date: Thu, 24 Jun 2010 10:20:21 -0700
Subject: Re: [MF3D-group] My TL-120 needs to be repaired

 
I had some issues with my TL-120 and eventually sent it to China for repair.
There was no charge other than the cost of shipping both ways, which I believe
was $80 to and $60 back. It was an unbelievably positive experience for me. I
haven't experienced this type of customer care since Apple at its best. My
camera was gone for 8 days (I sent it out on a Monday and had it back the
following week Tuesday). The $140 was cheaper than what my camera tech would
have charged me, and I doubt he would have had it back to me as quickly.

I don't have the contact info on hand, but I could send it later tonight. Or
you could contact the seller, who should be able to put you in touch.

best regards,
Bob Venezia
Seattle, Washington

Quoting solitonbeat <solitonwave@hotmail.com>:

> Is it possible to have a TL-120 repaired in America or do I have to send
> it back to China ? Anyone had to deal with having a TL-120 repaired in
> the past ?
>
> The shutter speeds on my 2006 model are erratic at best and the left
> side won't sync with the right side half the time. This problem came
> progressively until the camera being now totally unusable.
>
>
> Patrick
>
>


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Subject: Re: My TL-120 needs to be repaired
Date: 2010-06-24 14:15:37
From: bob@chairboy.com
And for the record, my camera was no longer under warranty when they performed
this service.

Bob


Quoting Patrick Dube <solitonwave@hotmail.com>:

>
> Thanks Bob, that's very encouraging.
> Patrick
>
> To: MF3D-group@yahoogroups.com
> From: bob@chairboy.com
> Date: Thu, 24 Jun 2010 10:20:21 -0700
> Subject: Re: [MF3D-group] My TL-120 needs to be repaired
Subject: Re: My TL-120 needs to be repaired
Date: 2010-06-24 17:54:26
From: kilomatt
I agree with Bob, the service from this company is as good as any I've ever experienced.

--- In MF3D-group@yahoogroups.com, Patrick Dube wrote:
>
>
> Thanks Bob, that's very encouraging.
> Patrick
>
> To: MF3D-group@yahoogroups.com
> From: bob@...
> Date: Thu, 24 Jun 2010 10:20:21 -0700
> Subject: Re: [MF3D-group] My TL-120 needs to be repaired
>
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> I had some issues with my TL-120 and eventually sent it to China for repair.
>
> There was no charge other than the cost of shipping both ways, which I believe
>
> was $80 to and $60 back. It was an unbelievably positive experience for me. I
>
> haven't experienced this type of customer care since Apple at its best. My
>
> camera was gone for 8 days (I sent it out on a Monday and had it back the
>
> following week Tuesday). The $140 was cheaper than what my camera tech would
>
> have charged me, and I doubt he would have had it back to me as quickly.
>
>
>
> I don't have the contact info on hand, but I could send it later tonight. Or
>
> you could contact the seller, who should be able to put you in touch.
>
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>
> best regards,
>
> Bob Venezia
>
> Seattle, Washington
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> Quoting solitonbeat :
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> > Is it possible to have a TL-120 repaired in America or do I have to send
>
> > it back to China ? Anyone had to deal with having a TL-120 repaired in
>
> > the past ?
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> >
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> > The shutter speeds on my 2006 model are erratic at best and the left
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> > side won't sync with the right side half the time. This problem came
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> > progressively until the camera being now totally unusable.
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> > Patrick
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